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Terms of service for private commissions 

General terms

  • Prices are subject to change based on demand. 

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  • Prices on "Commissions info" are an estimate. Complex Commissions with complex characters or backgrounds might change the cost. (I, the artist, will give a detailed report of costs before any payment is done)

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  • I have the right to reject any order for any reason.

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  • All slots first come first serve.

Payment

  • Currency accepted is USD and can be paid only through PayPal.

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  • Commissions can be paid either 100% upfront or 60% upfront. The other 40% must be paid after sketch approval

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  • Don´t send me any payment before I have agreed to give you a slot and requested you to send me the payment.

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  • An extra ammount of money is charged due to PayPal fee policy (Depends on how much money the piece is worth. For example, a $20 commission will cost you just $1.46 extra while a $80 commission costs you an extra $4.82)

Process

  • The time it takes to finish your commission varies from 6 days- 2 month depending on factors such as health, the complexity of the commissioned piece, and other work I might have. 

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  • Once the piece is finished you will receive the full- resolution image via e-mail. You can request PNG or JPEG format.

  • All communication will take place via e-mail. Some exceptions can be made for convenience if requested.

  • You get 4 rounds of changes on the commissioned piece included in the price. One after rough sketch, a second one after line-art is completed , and a third one in the midst of the coloring process. An extra free one is included if necessary.
     

  • A fee will be added if customer wants something big changed on the final drawing - unless a misunderstanding from the artists side has been made.
     

  • If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make .

Revisions

Copyright
& Usage

  • I, Susan Granado (coffebits, the artist):

    • I reserve the right to cancel and refund the order at any time for any reason.

    • I retain all copyrights over the commissioned artwork.​​​

    • I reserve the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books.​​​​

    • I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.

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  • You (the customer/commissioner)​​

    • You may upload the commissioned artwork on any website and social channels.

    • You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, make prints, etc.)

    •  You may NOT alter the commissioned artwork without my (the artist's) consent.

    •  You may NOT use the commissioned artwork for commercial purposes.

    • You may NOT use any of the artist’s art to train Generative Artificial Intelligence or make any derivatives for any purpose.

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  • The following is considered copyright infringement:​

    • Reproducing/using the copyrighted artwork commercially - means making money off it in any way not excluded from these terms.

    • Claiming the artwork as your own.

    •  Altering the artwork without my consent.

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  • In some cases, the commercial rights to the image may be purchased.

 

Cancellation
& refund policy

  • The buyer is not allowed a refund once I started working on the commission.
     

  • If for any reason I am unable to start your commission you will receive a full refund.
     

  • If you cancel your order before I started it, you can get a full refund.
     

  • If you are getting a refund, do not request a Paypal chargeback. I will transfer the money back to you myself.
     

  • If you request a Paypal chargeback at any point when you were not allowed to ask for a refund you will lose all beforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply Paypal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.

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